Choosing a Home

Our HomesWhen choosing a home, we want to ensure that you are able to assess the services we offer fully.

For prospective residents we offer:

• A Statement of Purpose.
• A comprehensive guide/pictorial.
• The opportunity to visit for a few hours in the day and enjoy a meal with us at no cost.
• A full assessment to determine whether the service can meet your needs.
• A trial period.

We want you to be completely happy with the service we’re providing and therefore allow as many family and friends to assist you with your visit and choice.

From the moment you enter the care home you can expect the following:

• A full plan of care evolved from an in-depth previously assessed framework, created with input from all the relevant professionals, yourself, your family, and any friends you wish to include. This will be a continual assessment over a predetermined trial period.
• The development of a specialist communication profile and plan (T.E.A.C.C.H, pictorial, objects of reference, symbols) which will enable you to develop choice and control in all aspects of your life.
• A risk-assessment to establish your competency to take your own medication (if relevant). We will continue to audit this on your behalf should it be decided that you are able to do this.

What Can Our Residents Expect?

• To be treated as a valued individual with access to varied and stimulating activities.
• Protection from abuse of any form, supported by continuous training with the help of professionals to update and check that your needs are being met.
• A confidential complaints procedure with added support within a secure environment, that is simple and protects the vulnerable.
• An open and approachable manager, who is interested in your daily life and support.
• Private post to be received unopened (where abilities allow).
• Monitored risk of falls using an ABC chart to track and assess reasons.
• Support in receiving the best medical care.
• Accommodation that is clean and fresh at all times, with policies and procedures in place to prevent the spread of infection.
• Grounds which are regularly maintained to meet current health and safety regulations with an emphasis on user-friendliness.
• Utilisation of low arousal approach to restraint, that meets guidelines and legislation.